Here you will find a selection of reviews and white papers written by our experts.
DNA of LEAN – Rules are much more important than tools…
During the digital transformation of historic companies, known as brick-and-mortar (Banks, Retail, Telecommunication, ...), a large majority of companies encounter a problem that can be summed up in one sentence:
What do we mean by PMO?
Is it true that lean can benefit the service industry as well?
For a lot of IT departments, getting out of lockdown can have a bitter taste. Management of the computer park has been transformed by the generalization of remote working, multiplication of laptops, explosion of the number of devices – leading to cost issues, including licensing – and sometimes unauthorised use of third-party tools used (and sometimes with more convenience)instead of official supported tools.
The Cloud is nowadys a key tool for CIOs/IT Services Director, thanks to its flexibility, the cost reduction made and time-to-market improvements. 85% of companies in the private sector have adopted it (IDC 2016 figures).
Defining the PMO's mission is no easy task, so much the mission can vary depending on the client and on the context. A PMO's activities include monitoring, the control and management of his portfolio's projects. He can have the responsibility of forming good teams and of defining the process to continuously evaluate his portfolio, his project.
In 2011 BNP Paribas launched the Neos programme whose aim is to deploy a unified Windows 7 platform for all the group's 200'000 workstations around the world. The bank is represented in Switzerland by more than 2000 active collaborators in the fields of investment banking and private management.
My task is to take charge of the local part of this programme and to steer the Swiss Neos project from the implementation of the first infrastructure pre-requisites up to the on-field operations via the qualification phase of hundreds of applications used in the country. We must end the shift of the last workstation before april 2014, end support date of Windows XP.
On mission within the ErDF IT Operator, which several years ago started an implementation approach of certain processes and best practices from ITIL®, I intervene within the field of « Tool and Methods Support ».
As referent of a OI-ERDF group for the incident management, for REX (Retour d'EXpérience) and for application downtime, I collaborate with different actors of these processes in order to provide them with advice to the implementation and propositions of improvement. I then ensure the application, even the formalisation of procedures and instructions in the perimeter devolved according to the processes, and also participate in the implementation of control measures. Everyday is thus varied, combining steering committees, substantive work on the processes and actions in permanent link to the operational.
ITIL® means « Information Technology Infrastructure Library ». It consists in a five-volume collection of good practices concerning the information system's operation. With no standard, nor quality system, ITIL offers at the same time a complete and pragmatic approach of the Information System's issues which can be easily adapted to the specificities of each company.
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