180
experienced consultants
dedicated to operations management
250+
templates and frameworks
to reuse or adapt in your contexts
150+
success stories to illustrate
the value of our services
6
locations to address
your international issues
800+
candidates interviews and
assessements per year
300+
professionals available
through our network
To whom ?
Heads of service centers, functions of the Department of Information Systems evolving towards a service center organisation or an organisation managing a Customer/Supplier relationship.
Content :
Advantages of our approach :
Efficiency and Responsiveness in the management of Requests and Incidents. Improvement of the customer relationship in the practice of Service Delivery. Expertise in the implementation and management of internal and external service contracts.