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The GIE AMT’s main mission is to manage the global IT of 8 regional desks of Crédit Agricole.
Each of these desks is considered by the GIE as an « external » entity : the GIE-desks relation is considered as a customer-supplier relation in its own right.
Inside AMT, an entity is dedicated to a support service for the regional desks’ executive management as well as for the entity’s General Staff.
AMT entrusted d2X Expertise, in accordance with its security policy, with :
In a social context strained by a major reorganization, it is vital for GIE AMT to :
In spite of the context, 3 months after the beginning of the mission, a trust-based relationship is created with :
The stakeholders particularly enjoy the effectiveness of requests handling and the responsiveness for incidents management.