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BNP Paribas Leasing Solutions is a subsidiary of BNP Paribas specialised in leasing solutions for professional equipment, offered either directly to firms and professionals, or through its partners, manufacturers, distributors and publishers.
The subsidiary adds up to 8000 collaborators in 26 countries.
BNP Paribas Leasing Solutions has entrusted to d²X Expertise a mission of Service Level Management, with the aims of :
BNP Paribas Leasing Solutions Corporate must ensure the service's continuity and the maintenance of the level of application support. Hence the challenges of our intervention :
In an ITIL® context, d²X Expertise has implemented an approach enabling :