Process management
Process management
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Résumé
The intervention of d²X Expertise made it possible for SFIL to implement its processes and to keep them in operational condition via optimized maintenance.

Context

SFIL is a public bank created in 2013, emanating from Dexia. It specializes in the refinancing of local government authorities and major export credit agreements.

Mission

D²X Expertise intervenes in the IT Services Department’s Project and Process Management team to ensure that the ISP in maintained in operational condition. The assignment consisted of :

  • Follow-up on the issuing of maintenance processes for test plans,
  • Administration of RVRParad, the test-tracking tool,
  • Creation of reporting tools,
  • Centralization of documentation.

Issues & Goals

SFIL organizes ISP tests three times a year. The stakes are therefore :

  • To coordinate the actors before taking action,
  • To respect the action plans resulting from the tests.

Benefits

The intervention of d²X Expertise enables :

  • Facilitating the business continuity plan,
  • The optimization of the Operational Maintenance Services.
 

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