d²X Expertise managed to homogenize the practices of the different departments, to industrialize historical practices and to implement a continuous improvement approach.
ENEDIS IT operator takes care of the operating of ENEDIS’s distributor’s IT assets.
The I&S department of the IT operator is in charge of the run engineering and of Operational Security. As such, it :
Our consultant takes part in the Reference data and Methods domain of the I&S department and works on the ITIL implementation project, thus :
The IT Operator attach importance to the industrialization of its activity and decided to implement several management processes, among which :
ITIL was chosen by the Operator in order to guarantee efficient processes, compatible with its activity’s fast growth and compliant to best practices. At the same time, a frame for crisis and escalation management was created.
Thanks to his intervention, d²X Expertise contributes :