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Service Manager

Role and tasks

Julien is a team leader coming from the development world with a strong background in management of complex projects.
Recognized as a natural leader and a facilitator for project team, human and relational factors are keys for him if you want to reach the awaited level of satisfaction for all the stakeholders.

Previous experience

After a career start as developer in an IT Services company, Julien has joined a software editor in telecom (Device Management domain) prior to join d2X.
Since 9 years, he is specialized on team management thanks to various positions held such as Project Manager, Program Manager, Head of department in a variety of environments :

  • International projects
  • Offshoring and distributed teams (local & offshore)
  • Using different methodologies(PMP/ITIL/Agile)
  • Group 3rd Party Application Maintenance with 60+ customers
  • Project managers coaching and audit on projects


    Professional record
    • Silicomp AQL/Orange Business Services (IT Services), 3 years
    • Swapcom/Sicap (software editor), 9 years
    • d2X (IT Services, 1 year


    • 2 years Head of department
    • 3 years Program manager
    • 4 years Project manager
    • 4 years Development engineer


    Main skills


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